SERVPRO of South and North West Grand Rapids Employee Photos

Ted Brummel

Ted Brummel is one of our Co-Owners at SERVPRO of South and North West Grand Rapids. He joined the franchise in 2014 as a Production Technician and was quickly promoted to his position as a Project Manager due to his prior experience in restoration.  After managing crews and projects for some time Ted partnered with Randy to purchase the business and provide the best service in the industry. SERVPRO's extensive training programs combined with his 25 years of experience in restoration make Ted a Subject matter expert that you can trust. 

Ted has successfully competed the following certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Journeyman Textile Cleaner, Bio-Hazard Clean Up, Severe Safety Training, and Applied Structural Drying (ASD).

On a daily basis, Ted communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As one of our owners, he personally monitors the progress of active jobs.  Our clients can have confidence that they are in the best and most capable hands. 

Ted and his wife are involved in their local Christian Schools with their 4 children.  He enjoys, fishing and grilling. 

Randy Oosterheert

Randy Oosterheert is one of our Co-Owners at SERVPRO of South and North West Grand Rapids. He joined the franchise in 2009 as a Production Technician and took on additional responsibilities as he gained experience which lead to his position as a Project Manager.  After managing crews and projects for some time Randy partnered with Ted to purchase the business and provide the best service in the industry.

Randy has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration, Bio-Hazard Clean Up, Severe Safety Training, and also Applied Structural Drying Certification (ASD). Randy is also certified by the EPA for Lead Safety. Lastly, he has maintained his Residential Builders license since 2002.

On a daily basis, Randy communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As one of our owners, he personally monitors the progress of active jobs.  Our clients can have confidence that they are in the best and most capable hands. 

Randy is married with 3 kids.  He has spent 20 years in the Calvinist Cadet Corps, and enjoys hunting, fishing, and a variety of sports.

Adam Ponstein

Adam Ponstein is a Crew Chief at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2005 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

In addition to ETCP training, Nate also holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):  Water Removal Technician, Bio-Hazard Clean Up, Fire and Smoke Damage Restoration, and Severe Safety Training.

Adam works like none other.  SERVPRO is faster to any disaster; Adam is faster to getting thing back to normal.  Adam's extensive experience combined with a laser focus on the task at hand makes him an invaluable member of our team. 

Adam enjoys his time with wife and 2 two kids as they explore life through church, sports and quality time.

Joyce Emelander

Joyce Emelander is a Crew Chief/Textiles Expert at SERVPRO of South and North West Grand Rapids.  Upon joining our Team in 2007 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. 

 Joyce has extensive experience in the restoration industry and is certified under Institute of Inspection Cleaning and Restoration Certification (IICRC) in the following areas: Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, and Severe Safety Training.  Additionally, Joyce is certified by the EPA for Lead Safety.  She is our safety guru, attending SERVPRO’s yearly safety training course and examination.

Joyce is typically either in the field, restoring homes and businesses back to normal, or at the shop putting her textiles expertise to work.  As our textiles expert, Joyce is a certified Esporta wash system operator specializing in restoration of smoke and water damage textiles.

Joyce is married with 4 children, a proud Army mom veteran, and 8 grandchildren.  She is very active in her local church and enjoys quilting, camping and quality time with family and friends.

Nate Sinke

Nate Sinke is a Crew Chief at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2016 he completed our rigorous SERVPRO Employee Certification Training Program (ECTP). This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  In addition to ETCP training, Nate also holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, Severe Safety Training, and Applied Structural Drying (ASD).

You will find Nate making whatever setting he finds himself in better on a daily basis; whether that means taking care of an emergency situation, or monitoring the progress and positioning of our machines for maximum efficiency.  Nate brings a great attitude and extensive knowledge to each job.

Nate recently celebrated his 10th anniversary with his wife and has 2 kids.  He is an active bicyclist and enjoys family quality time sitting by camp fires.

Donald Everett

Donald Everett is a Production Technician at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2018 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

In addition to ETCP training, Don also holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):  Water Removal Technician, Bio-Hazard Clean Up, Fire and Smoke Damage Restoration, Severe Safety Training and Applied Structural Drying (ASD).

Don knows more about water than most.  Not only has he had training and experience with SERVPRO, he spent 5 years in water filtration before he joined the team. Don also dedicated 4 years of service to the US Marines.   His daily responsibilities include emergency water remediation and fire restoration.  

Don enjoys spending time with his wife of 8 years.  He likes to tap into his creative side by home brewing some incredible beers and wines.

Rick Prentice III

Rick Prentice is a Production Technician at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2018 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

With his background in facilities maintenance, Rick brings a history of experience to the table.  His daily responsibilities include emergency water remediation and fire restoration. 

Rick has been married for 7 years and has two children. In addition to spending time with his family, he enjoys fishing and playing most sports.

Evan Van Dyk

Evan Van Dyk is a Production Technician at SERVPRO of South and North West Grand Rapids. Upon joining our Team in February of 2019 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.

With his background in construction as a framer, Evan understands structural properties that are crucial to successful restoration.  His daily responsibilities include emergency water remediation and fire restoration. 

Evan enjoys spending time with his wife and their families.  His hobbies include hunting, gardening, and hobby farming.

John Docter

John Docter is a Sales and Marketing Representatives at SERVPRO of South and North West Grand Rapids.  Upon joining our Team in 2013 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  John has a strong worth ethic and is known around our office for his/her attention to detail. He is a licensed builder with 20+ years in building trades and is ready to work with commercial accounts to protect your investment.

His daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area.  You will find John involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

John brings great family values to the team as he lives for his wife of 45 years, 4 children, 11 grandchildren and his hobbies of camping, fishing and hunting.  You will likely bump into John at a local high school sporting event as he supports his grand children in their endeavors.

Geoff Schalow

Geoff Schalow is a Sales and Marketing Representative at SERVPRO of South and North West Grand Rapids. Upon joining our team in 2018 he completed our SERVPRO Employee Certification Training Program.  With his history in commercial construction and the insurance industry, Geoff brings a wealth of knowledge and a fresh perspective to the team.  Geoff has a passion for business and is glad for the opportunity to help commercial clients protect their investment.

His daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area.  You will find Geoff involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

Geoff enjoys spending quality time with his family, playing the bass guitar, golfing, riding roller coasters, downhill skiing, playing basketball...you get the picture. If you see Geoff say hello, he loves meeting new people.

Cathie Mulder

Cathie Mulder is the Administration Assistant at SERVPRO of South and North West Grand Rapids.  Upon joining our Team in 2008 she completed our rigorous SERVPRO Employee Certification Training Program (ECTP). In addition to the ECTP Cathie is also certified as a Water Damage Restoration Technician (WRT) by the Institute of Inspection Cleaning and Restoration Certification.

Cathy is a key player in our franchise's daily operations.  She initiates all work orders/estimates, finalizes job completions, and manages payroll.

Cathy is married with 2 kids and 4 grandchildren.  She enjoys her family quality time and playing cards.