Randy Oosterheert is one of our Co-Owners at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2009, he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.
In addition to the ECT, Randy has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration, Bio-Hazard Clean Up, Severe Safety Training, and also Applied Structural Drying Certification (ASD). Lastly, he has maintained his Residential Builders license since 2002.
On a daily basis, Randy communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As one of our owners, he personally monitors the progress of active jobs. Our clients can have confidence that they are in the best and most capable hands.
Randy is married with 3 kids. He has spent 20 years in Calvinist Cadet Corps, and enjoys hunting and fishing.