Joyce Emelander is a Crew Chief/Textiles Expert at SERVPRO of South and Northwest Grand Rapids. Upon joining our Team in 2007 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.
Joyce has extensive experience in the restoration industry and is certified under Institute of Inspection Cleaning and Restoration Certification (IICRC) in the following areas: Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, and Severe Safety Training. Additionally, Joyce is certified by the EPA for Lead Safety. She is our safety guru, attending SERVPRO’s yearly safety training course and examination.
Joyce is typically either in the field, restoring homes and businesses back to normal, or at the shop putting her textiles expertise to work. As our textiles expert, Joyce is a certified Esporta wash system operator specializing in restoration of smoke and water damage textiles.
Joyce is married with 4 children, a proud Army mom veteran, and 8 grandchildren. She is very active in her local church and enjoys quilting, camping and quality time with family and friends.