SERVPRO of South and North West Grand Rapids Employee Photos

Ted Brummel

Ted Brummel

Ted Brummel is one of our Co-Owners at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2014 he completed our rigorous SERVPRO Employee Certification Training Program. SERVPRO's extensive training programs combined with his 25 years of experience in restoration make Ted a Subject matter expert that you can trust. 

Ted has successfully competed the following certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Journeyman Textile Cleaner, Bio-Hazard Clean Up, Severe Safety Training, and Applied Structural Drying (ASD).

On a daily basis, Ted communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As one of our owners, he personally monitors the progress of active jobs.  Our clients can have confidence that they are in the best and most capable hands. 

Ted is involved with his local Christian Schools with his 4 children.  He enjoys, fishing and grilling. 

Randy Oosterheert

Randy Oosterheert

Randy Oosterheert is one of our Co-Owners at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2009, he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. 

In addition to the ECT, Randy has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration, Bio-Hazard Clean Up, Severe Safety Training, and also Applied Structural Drying Certification (ASD).  Lastly, he has maintained his Residential Builders license since 2002.

On a daily basis, Randy communicates with insurance adjusters, insurance agents, and home/business owners to be sure that the the entire process moves forward smoothly and efficiently. As one of our owners, he personally monitors the progress of active jobs.  Our clients can have confidence that they are in the best and most capable hands. 

Randy is married with 3 kids.  He has spent 20 years in Calvinist Cadet Corps, and enjoys hunting and fishing.

Joyce Emelander

Joyce Emelander

Joyce Emelander is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids.  Upon joining our Team in 2007 she completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  She has extensive experience as well as certified under Institute of Inspection Cleaning and Restoration Certification (IICRC); Water Damage Restoration Technician (WRT), Fire and Smoke Damage Restoration (SRT), Odor Control, Commercial Carpet care, Bio Hazard Clean up, Severe Safety Training, and Applied Structural Drying (ASD).  As well a certified in EPA Lead and Esporta wash system operator specializing in restoration of smoke and water damage textiles. She is our safety guru, attending SERVPRO’s yearly safety training course and examination.

Joyce is married with 4 children, a proud Army mom veteran, and 4 grandchildren.  She is active in her local church, quilting, camping and quality family time.

John Docter

John Docter

John Docter is a Sales and Marketing Representatives at SERVPRO of South and North West Grand Rapids.  Upon joining our Team in 2013 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  John has a strong worth ethic and is known around our office for his/her attention to detail. He is a licensed builder with 20+ years in building trades and is ready to work with commercial accounts to protect your investment.

His daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area.  You will find John involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

John brings great family values to the team as he lives for his wife, 4 children, 11 grandchildren and his hobbies of camping, fishing and hunting.

Adam Ponstein

Adam Ponstein

Adam Ponstein is a Production Technician at SERVPRO of South and North West Grand Rapids. Upon joining our Team in 2005 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service. As well as the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, Fire and Smoke Damage Restoration, and Severe Safety Training.

Adam enjoys his time with wife and 2 two kids as they explore life through church, sports and quality time.

Nate Sinke

Nate Sinke

Nate Sinke is a Production Technician at SERVPRO of SW/SE/NW Grand Rapids. Upon joining our Team in 2016 he completed our rigorous SERVPRO Employee Certification Training Program. This program teaches advanced cleaning and restoration techniques and how to properly use our state-of-the-art equipment. This training program also focuses on listening skills and customer service.  As well as the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Bio-Hazard Clean Up, and Severe Safety Training.

Nate is married with 2 kids.  He is an active bicyclist and enjoys family quality time sitting by camp fires.

Cathie Mulder

Cathie Mulder

Cathie Mulder is the Administration Assistant at SERVPRO of South and North West Grand Rapids.  Upon joining our Team in 2008 she completed our rigorous SERVPRO Employee Certification Training Program (ECTP). In addition to the ECTP Cathie is also certified as a Water Damage Restoration Technician (WRT) by the Institute of Inspection Cleaning and Restoration Certification.

Cathy is a key player in our franchise's daily operations.  She initiates all work orders/estimates, finalizes job completions, and manages payroll.

Cathy is married with 2 kids and 4 grandchildren.  She enjoys her family quality time and playing cards.

Geoff Schalow

Geoff Schalow

Geoff Schalow is a Sales and Marketing Representative at SERVPRO of South and North West Grand Rapids. Upon joining our team in 2018 he completed our SERVPRO Employee Certification Training Program.  With his history in commercial construction and the insurance industry, Geoff brings a wealth of knowledge and a fresh perspective to the team.  Geoff has a passion for business and is glad for the opportunity to help commercial clients protect their investment.

His daily tasks consist of building and maintaining relationships with insurance and facilities professionals throughout our service area.  You will find Geoff involved in events and seminars all over the greater Grand Rapids area, educating the community on the importance of disaster prevention.

Geoff enjoys spending quality time with his family, playing the bass guitar, golfing, riding roller coasters, downhill skiing, playing basketball...you get the picture. If you see Geoff say hello, he loves meeting new people.