Recent Posts

What To Do In Case Of A Water Leak In Your Bathroom

7/28/2020 (Permalink)

A leak in the bathroom can happen quietly, over time, or they can show up suddenly with no warning. Either way, these leaks can cause a lot of water damage to any home or business owner. You will want to determine where the leak is coming from right away so that you can prevent as much damage as possible, and here at SERVPRO of South and Northwest Grand Rapids, we have some tips for you.

Today we are sharing some things you can do in case of a water leak in your bathroom:

The first step is to find the bathroom leak, so you will need to inspect your bathroom for those telltale signs. Check the areas around your tub, the tub drain and overflow, your shower door, and the toilet. Inspect all drywall for water damage, looking for buckling, discoloration, and warping. Pay attention to any unpleasant odors; this can mean that you will also need to handle a mold infestation. 

If you find signs of water leaking from the base of either your tub or toilet, you can use a utility knife or grout saw to scratch out old grout and add new caulking from the joint between the floor and the tub or toilet. You will also want to apply a bead of clear silicone caulk to the joint between the floor and the affected fixture.

If you discover that your shower is the source of the trouble, take steps to determine exactly where the issue is coming from. It’s not uncommon to find that the seal at the base of the shower door needs to be replaced. That’s an easy fix, and you should be able do it yourself with no trouble. If your shower is older and needs to be replaced, call the professionals and get that taken care of. 

We don’t often look under our sinks to check on the condition of the plumbing, and it can sometimes turn out that there is an issue developing. One telltale sign is corrosion on pipes, while puddles and warped cabinet bases are another. Determine where the water is coming from, and then decide if this is a do-it-yourself project or if it might be time to call in the professionals.

Whether your water damage is minor or major, the team here at SERVPRO of South and Northwest Grand Rapids is happy to help. We handle fire damage, water damage, and restoration projects of all sizes. We’re experts in the areas of mold prevention and remediation, as well.

SERVPRO of South and Northwest Grand Rapids Offers Commercial Cleaning Services

7/14/2020 (Permalink)

Taking your business to the next level will require you to create a fantastic first impression, and keeping your building clean is the absolute best thing that you can do. Consider the points below to learn why working with SERVPRO of South and Northwest Grand Rapids for your commercial cleaning decision is going to be a smart one; there are a number of benefits you will enjoy when you decide to hire us to make your space Certified: SERVPRO Cleaned.

Quality Work. You will get the highest quality of cleaning possible because we use commercial-grade cleaning products which will make your floors shine, your carpets fresh, and your surfaces gleam. We maintain high-quality training standards for all our team members, so each and every person who works with us is equipped to complete your commercial cleaning to the highest level of quality possible. Our machinery is top-level, as well, so that we can provide you with all the cleaning solutions and services that you might need, no matter what kind of business you operate. 

Time Saved. By working with SERVPRO of South and Northwest Grand Rapids to clean your commercial enterprise, you will give yourself the opportunity to have peace of mind every time that you enter your office, and you will save time, too. Cleaning any business is a big job, and as a business owner, your time is always precious. Letting us help you here will enable you to keep doing what you do best. 

Great Customer Service. In terms of customer service, what our company provides is unparalleled in the industry. Here at SERVPRO of South and Northwest Grand Rapids, we only staff the best professionals around, and we are ready to provide cleaning services for you on a one-time or on a regular basis, depending on whatever your needs may be. 

Regular Services. We can schedule commercial cleaning services for you that are formulated precisely to provide you the cleaning services that you need, and our services can be customized to handle any unforeseen situations such as damage or accidents. Our team members will customize the services that you need on an individual basis.

We are available 24/7 to handle all of your commercial needs, whether it is large-scale cleanup, a small restoration project, or help to handle water damage, fire damage, or mold remediation. Contact us here at SERVPRO of South and Northwest Grand Rapids and let’s get started on making your space Certified: SERVPRO Cleaned!

Fireworks Safety

7/2/2020 (Permalink)

Everyone loves the Fourth of July, and there are so many different reasons to love this holiday: the fireworks, the food and drink, the friends, the fun, and the celebration of our freedom as Americans. This year will be even more special as we move into the months following a tough time for our country, too. 

Here at SERVPRO of South and Northwest Grand Rapids, we want to make sure that you enjoy your Independence Day festivities to the fullest, so we wanted to take this opportunity to share some safety tips with you to help ensure you and your loved ones are safe during all the fun.

Here are some best practices for your fireworks safety:

  • Obey all local laws regarding the use of fireworks.
  • Read the cautionary labels on all your fireworks, and make sure you understand all the performance descriptions before igniting.
  • A responsible adult should supervise all firework activities, and he or she should make sure no one gives fireworks to children.
  • Alcohol and fireworks do not mix, so please save your alcohol for after the show.
  • Wear safety glasses when shooting off your fireworks.
  • Light only one firework at a time and then quickly move away from them. 
  • Use fireworks outside in a clear area and far away from buildings and vehicles.
  • Always have a bucket of water or properly functioning water hose nearby during the time that you are firing off your fireworks.
  • Never relight a firework that didn’t fire properly, and wait for about 20 minutes for it to cool off, then soak in your bucket of water.
  • Never carry fireworks in your pocket or shoot them into any containers made of metal or glass; they could explode and send dangerous shards into your audience. 
  • Never experiment with homemade fireworks.
  • Dispose of spent fireworks by wetting them down and placing them a metal trash can away from any building or combustible materials until the next day.
  • FAA regulations prohibit the possession and transportation of fireworks in your checked baggage or carry-on luggage, so don’t try to fly with them.
  • Report illegal explosives, like M-80s and quarter sticks, to the fire or police department.


It’s important that you and all your loved ones are safe while you are having fun. If you do experience a fire, call us here at SERVPRO of South and Northwest Grand Rapids for help with any damage that may occur. We also handle water damage, large and small-scale cleanup, and mold prevention/remediation.  We are your go-to restoration resource.

You Can Run, But You Can't Hide - Smoke and Soot

7/1/2020 (Permalink)

Soot covered wall, including heating vent The fire itself remained primarily in the basement, however it is easy to see how smoke and soot will find the path of least resistance to spread

Smoke and soot are very invasive and can affect areas within your home or business that you never imagined would be affected, causing hidden damage and odor. Our extensive knowledge of smoke damage allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Here are the facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • Smoke can make its way into a closed drawer in a room with a closed door on the other side of a home.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South and Northwest Grand Rapids, will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. 

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Every fire and associated soot situation is different; each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to address your fire and smoke damage to effectively restore you home or business.  Our trained crews will treat you with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 616-662-9700

Commercial Business Ready

6/29/2020 (Permalink)

Green SERVPRO service van inside a factory This facility, and its loss, was large enough that we drove our vehicles inside the building to address the situation.

Businesses in the Grand Rapids, MI area have unique needs. Some industries have significant restrictions on what products can be used for cleanup, while others are simply very large and may require significant manpower to help them with a loss that is too large for their in house team to handle. Where can they turn? SERVPRO!

SERVPRO has a national network of locations that is unparalleled. Whether a natural disaster strikes a community or a large commercial facility/complex experiences a major loss of magnificent proportion, SERVPRO has it covered. Teams across the United States go through the same corporate training, use the same type of equipment and are familiar with the same processes that are scientifically engineered to provide significant results in a short amount of time. When a loss occurs that is too large for a single location, a command center is established and crews from every part of the country unit as one, cohesive team to form the largest restoration force available. 

With SERVPRO's scalability, combined with the vast array of proprietary cleaning solutions designed to address every industry from food handling facilities to tool and die, the choice is clear; businesses that need restoration, need SERVPRO of South and Northwest Grand Rapids.

Odor Removal In Your Apartment Complex

6/16/2020 (Permalink)

As the owner of an apartment complex, you are very familiar with the unpleasant existence of odor issues. It’s just reality that there are bound to be situations that arise to create unpleasant, and sometimes overpowering, odors when large numbers of people are living in close proximity to one another. There are lots of reasons issues of this kind arise; keep in mind that if it is a serious situation, your friends here at SERVPRO are here to help, 24/7.

Bad odors can often be dealt with by simply opening doors and windows to air out the units when those odors are caused by unpleasant cooking smells. If a tenant has had a leak or small flood in their unit and their wet carpeting is emitting an unpleasant smell, the carpet should be professionally dried and cleaned. It could require the removal and replacement of the carpeting after more extensive flooding, however - and this might inspire you to renovate the flooring in your units to faux wood or linoleum! Whatever you decide, you’ll need to get carpeting completely and thoroughly dried as soon as possible, because mold may very well appear in a damp environment.  

Sometimes an odor event is serious, and you know it is going to require professional help;  that’s where SERVPRO comes in. We are experts in deodorization, and our team receives technical training that is specifically designed to enable them to quickly identify and eliminate offensive odors by determining the conditions that are causing the issue. Many times, the problem can be removed without a trace. Our highly-trained team members are also very aware that simply masking odors or using shortcuts is not going to be sufficient when it comes to handling a serious and persistent problem.

The science of identifying and eliminating odors can be complex, so give us a call here at SERVPRO of South and Northwest Grand Rapids and let us handle it for you. We are experts when it comes to mold prevention and remediation and damage from fire or water, as well, and we’re proud to serve the homeowners and entrepreneurs of the Grand Rapids area.

How Often Should You Be Cleaning Your Gutters?

6/2/2020 (Permalink)

Rain gutters that are clogged with debris from storms, high winds, or falling leaves during the Fall season are often the cause of water damage to your home or business. If you are wondering how often you should be cleaning your gutters, the answer to that can be found in thinking about the seasons. If you know we are heading into a season that may involve falling leaves, flying debris, or heavy downpours, that is the perfect time to schedule a rain gutter cleaning. A good rule of thumb would probably be to make sure your gutters are in good shape at least four times a year, as each new season is starting. That way you will always be ready for whatever comes.

This task is actually a fairly simple one that you can do yourself, but if you are not comfortable on a ladder or if the areas you need to reach are not easily accessible, it may be time to call a professional service in Grand Rapids, MI to help you with the cleaning and the unclogging of your gutters, and that will protect you from having to deal with water-related damages.

If you do decide to do the job on your own, make sure you stay safe. You will want to use step ladders on solid level ground and try to complete cleaning when the weather has been dry for a few days. If you do this, you can be confident that the debris, leaves, and pine needles will be much easier to remove.  Once the larger debris is gone, follow that up with a powerful hose that is able to wash the residuals down the downspout. You will also want to clean the gutter filter screens and make sure there are no clogs in your downspout. Above all safety is key.

Contact us here at SERVPRO of South and Northwest Grand Rapids if your home or business experiences any water damage due to overflowing rain gutters, as well as damage from storms and floods. We are mold prevention and remediation experts, too. We are proud to serve our Grand Rapids neighbors!

Your Commercial Water Loss Solution

5/29/2020 (Permalink)

Local factory floor, flooded with water This water loss needed to be addressed quickly to allow production to resume.

Commercial flooding and water damage events at properties in the Grand Rapids, MI area are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. Additionally, fast service is crucial as a matter of employee and client safety. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be onsite quickly with the help you need.

About your local SERVPRO 

SERVPRO of South and Northwest Grand Rapids specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Storms Come Unexpectedly; prepare now

5/29/2020 (Permalink)

SERVPRO Jeep in a flooded street Most of the streets in this town were completely flooded. SERVPRO answered the call for help.

The dam failures not too far from us in Grand Rapids, MI serve as a harsh reminder that nature is an unpredictable force to be reckoned with. Tornado outbreaks, river floods, flash floods, historic earthquakes, and even water main breaks and power outages in U.S. cities are more examples that affect millions of people for days at a time.

Now is the time to think about the basics, things you will need in advance of an emergency: how you will communicate, what supplies you will need to keep in your home, car or office. Use the list provided here to build an emergency supply kit to ensure your family is equipped and ready for any type of disaster.

The more you know about what to do in an emergency, the more confident and secure you will feel in your abilities to manage through a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one plans on a disaster, but now, you can plan for it.

Build An Emergency Supply Kit:

  • Water, gallon per person per day
  • Food, non-perishable 3-day supply
  • Manual can opener             
  • Battery operated radio and extra batteries
  • Flashlight and extra batteries
  • First aid kit
  • Whistle to signal for help    
  • Wrench or pliers to turn off utilities, if necessary
  • Dust masks or bandannas
  • Plastic sheeting, garbage bags and duct tape
  • Local maps        
  • Hygiene items
  • Clothing
  • Fire extinguisher
  • Matches in waterproof container
  • Cash
  • Important documents such as:
    • Copies of insurance
    • Policies, identification and
    • Bank account information

Contact your local professionals at SERVPRO of South and Northwest Grand Rapids  for more information and tools to help you be “Ready for whatever happens.”

How To Reduce Fire Hazards As We Head Into Summer

5/19/2020 (Permalink)

As we head into the summer season, we want to talk about possible fire hazards that you may face during the warmer months. You’ll be outdoors more often, and between all the cookouts and the heavier use of your HVAC system, in addition to using your landscaping machinery, your home and business property are both at a higher risk for damage from fires. 

Here are a few tips to help you reduce fire hazards in the months to come:

  • Care For Your HVAC. Dust can settle on electrical components of these units, and this can cause tracking faults which may lead to a fire. Keeping your HVAC clean from dusty conditions is one way to prevent a fire as we head into summer. Having it inspected by a professional to ensure that all moving parts and wiring are in good working order is also a good idea. 
  • Clean Exhaust Fans. Clean out exhaust fans regularly and take all debris out of the vents. Try to avoid running these fans for long periods of time on a consistent basis, as well, to avoid burning out moving parts. 
  • Service You Lawn Mower. Follow the manufacturer’s recommended maintenance and care schedule on your mowing equipment, and remember to remove debris and grass clippings from the cutting units, mufflers, and engines on a routine basis. Also, remember to never refuel your mower when it is overheated. 
  • Store Fuel Properly. You will be using fuel for mowers and grills during the warmer months and may have to store propane or gasoline. The risk from fire is heightened by high ambient temperatures and relief valves that open at pressures that are too low. Always store your gas cylinders upright and always out of doors. 
  • Be Safe While Grilling. Make sure your grill is stored away from your buildings, as well as overhanging branches. Always maintain a safe zone of at least three feet around the grill, and regularly remove any grease or gas buildup from the grills and trays. Never leave your grill unattended under any circumstances. 
  • Perform Alarm Audits. Fire prevention should always include fire alarm tests. Be sure to replace any old or burned out batteries regularly.


Here at SERVPRO of South and Northwest Grand Rapids, we care about your safety and the safety of those you love. If you have experienced damages from a fire, or from water or flooding, we’re here to help and can be there right away! We are experts in cleanups from all kinds of disasters, both large and small, and we are mold prevention and remediation specialists, too.