Recent Posts

What To Do If Your Basement Floods

3/23/2021 (Permalink)

Since your basement is often used for storage, vulnerable items such as electronics, textiles, and items made with paper will be damaged if they become water-logged from a flooding event. Once that happens, you may find yourself with a lot of personal belongings that could be lost forever, and employing the help of a professional restoration can keep that from happening. They can also assist with mold and mildew remediation, water removal, structure repair, and other flooding-related issues. 

Today we have some tips that can help you know what to do if your basement floods.

Call The Professionals

First, make sure anyone who is involved is safe, and being careful in navigating the situation. If you have a large amount of standing water in your basement, call your power company, electrician, and/or your professional water damage cleanup team immediately. These professionals have the tools and training to handle the situation properly and will be able to determine the safest steps to take in beginning the cleanup process without increasing the risk of fire damage exposed wiring, etc. 

Increase and Sustain Air Flow

You can use your shop-vac to clean up smaller amounts of standing water while you are waiting for the professionals to arrive. Once the water is removed, a dehumidifier or fans can be used to circulate air to discourage mold growth and mildew. Make sure to keep any machinery at least eight inches away from walls to allow for the best circulation possible. Your air conditioning can be a big help here; keep it running throughout the building for further help in discouraging a mold colony from starting. 

Use Cleaning Solution

Another way to keep mold from taking advantage of damp surfaces is by scrubbing them with a solution of one cup bleach to one gallon of water; be sure to wear gloves and protective eyewear during this process, and don’t forget to keep the room ventilated while you are using cleaning solutions.

You don’t have space anywhere else in your home or business to store excess items, so using air- and water-tight plastic bins will protect your items against a future flooding event. 

Here at SERVPRO of South and Northwest Grand Rapids, we have all the skills necessary to be able to help whenever you experience water damage or fire damage, and we are mold and mildew remediation specialists, too. We handle large cleanup projects for commercial business owners and smaller projects for area homeowners, and we can get your premises Certified: SERVPRO Cleaned! This franchise is independently owned and operated.

Commercial Cleaning Services For Your Business

3/9/2021 (Permalink)

Our highly-trained technicians here at SERVPRO of South and Northwest Grand Rapids team are always dedicated to responding quickly to disasters of any size, and that includes those that involve cleanup after fire damage or water damage in your business. Our team consists of professionals who are from the Grand Rapids area and we know our community inside and out. We can be onsite to help you with your commercial cleaning needs right away so that we can get you back to work as soon as possible.

In the case of a health-related issue, our Certified: SERVPRO Cleaned defensive cleaning program will give your business a way forward to provide your employees and customers with ongoing safety as you operate during such an event and afterward. As America’s #1 cleanup and restoration brand, we have developed a program that is grounded in our 3 C’s – Consult, Clean, and Certify:


We start by consulting the client about the unique needs of each space.


An expert deep clean is then initiated using our proprietary EPA-approved, hospital-grade cleaning solutions. We always adhere to CDC standards.


You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers, and community.

We are trusted leaders in the disaster restoration industry, and mold remediation is one of our specialties. We provide 24-hour emergency service, and our team’s intensive, ongoing training ensures that we have the expertise to handle all your restoration and cleaning projects. We also handle specialty cleaning projects, such as:

Every hour you have to spend cleaning up is an hour of lost revenue and productivity, so SERVPRO of South and Northwest Grand Rapids provides professional cleaning or emergency restoration services to get your business running smoothly again as soon as possible. We have the training, equipment, and resources to handle commercial cleaning projects of any size. 

Whether your need is removing an odor problem or deep cleaning flooring or carpets, you can depend on SERVPRO of South and Northwest Grand Rapids to get the job done right the first time. They’ll respond promptly and make your workspace look its very best. This franchise is independently owned and operated.

Bonfire Safety Tips

2/23/2021 (Permalink)

Cold weather is ideal for bonfires, and it is an activity that many people enjoy during the colder months. You may be planning a barbecue or a bonfire party, and we know you and your guests will have an awesome time, but we also know that accidents can happen if good safety practices are not observed at these types of events. With that in mind, we are going to share some bonfire safety tips with you today so that you can be sure that your event is memorable for all the right reasons. 

Never Leave Bonfire Unattended

Most bonfire accidents happen quickly, so don’t step away from the fire for even a few minutes. Keep a bucket of dirt or a hose nearby to deal with any incidents immediately. Being vigilant will let you address any problems before severe fire damage happens. We recommend that you wear hard-soled shoes around the fire, too, for protection from flying sparks.

Build In A Safe Location

Choose a location well removed from any flammable materials. Prepare a patch of bare dirt, dig a small depression, and surround the perimeter of your fire with stones; these steps will prevent your bonfire from spreading unexpectedly. Make sure there are no dry grasses, trees, shrubs, fences, sheds, cables, or wires around or above the bonfire. 

Choose Proper Materials

An ideal bonfire should be built only from wood, charcoal, paper, sticks, and other organic materials, and you should never use accelerants like lighter fluid or gasoline on the fire. These can cause the bonfire to quickly spread and even to explode. Once the fire is going, avoid throwing batteries, fireworks, and other combustible materials into the fire, and don’t burn items such as tires, furniture, or other things that are man-made, since the materials used in their construction can be toxic when burned. 

Extinguish Fire Properly

Even when a bonfire burns down, it still contains a lot of heat. Many fire damage incidents happen because a smoldering bonfire reignites long after everyone is gone. To put a fire out properly, spread the ashes out with a rake or shovel to let them cool, and gently pour water over the ashes until no burning or hot areas are left. If the fire is properly put out, you will not feel any heat if you extend your hand over the area above it. 

If you experience damage from fire, water, or a weather event, keep in mind that the team here at SERVPRO of South and Northwest Grand Rapids is ready to help at a moment’s notice. We are disaster restoration experts, and we have all the skills and tools necessary for mold prevention and remediation, too. 

This SERVPRO franchise is independently owned and operated.

HVAC Maintenance This Winter

2/10/2021 (Permalink)

One of the most important home or business maintenance projects during the winter months is maintaining your HVAC unit. Neglecting this most important piece of equipment can lead to extremely bothersome situations, but regular maintenance practices can help you avoid that altogether. You can choose to do it yourself or to hire a professional to oversee your HVAC.

A professional will inspect and clean the wiring and mechanisms for your HVAC unit and determine if you have any outstanding operational issues that need to be addressed immediately. You can also maintain your HVAC yourself to increase its efficiency between professional inspections and maintenance visits through these practices found below:

  • Check thermostat and controls for proper measurement and regulations
  • Inspect fan motors, blowers, vents, and ductwork and lubricate all moving parts
  • Replace worn-out belts and pulleys
  • Inspect electrical components and connections as well as replacing batteries
  • Check for gas leaks and flue gas passageways
  • Install high-efficiency, pleated air filters and be sure to change regularly
  • Keep your heating units and AC free of pollen, leaves, and grass
  • Maintain a clear two feet of space around your outdoor AC and heating units
  • Inspect refrigerant lines every month and clean drain lines and pans
  • Inspecting the heat exchanger, heating elements, heat pump, burner, and the ignition system

Inspection, preparation, and maintenance of your HVAC throughout this will keep your unit in top form and that means your interior living and working environments will be comfortable through all kinds of freezing conditions and will help you avoid going out into such conditions to handle any HVAC issues. 

At SERVPRO of South and Northwest Grand Rapids, our team continually maintains the skill and equipment necessary to keep your HVAC working perfectly during even the coldest winter weather. We are also experienced in large cleanup projects that can help you to recover from fire damage or water damage, and we are mold remediation experts. We can get your home or business Certified: SERVPRO Cleaned, as well. Ask us how!

This SERVPRO franchise is independently owned and operated.

5 Tips for Home Owners

2/1/2021 (Permalink)

Chalkboard drawing of a house that includes a red heart within the house. If you love your home, take steps to proactively protect it.

Your home is likely the largest asset you will ever own. So what are a few things that you can do to ensure that your investment is protected? We are glad you asked! Here are a few tips from your local SERVPRO professionals right here in Grand Rapids, MI.

Know where your main water valve is located

It is incredible how many people think that they can shut the water off to the entire house by closing the valve located under the sink in the kitchen or behind the toilet. These are not the only water valves in the house. In fact, they are only meant to cut water supply to that specific unit. Look for the water meter in your home. There should be a valve located next to that water meter; that is the valve you want to tag as the primary shut-off point. Make certain that each member of the family knows what this is and where it is located. Properly shutting the water down quickly can save you a lot of money and spare your home from a lot of damage. If you do need water damage restoration, your team at SERVPRO of South and Northwest Grand Rapids can be there quickly and get your home on the road to recovery in a flash.

Inspect your home

At the time of purchase, many people choose to have the home inspected. This is a good precaution to take, but what about years down the road? Keep an eye on your appliances and the integrity of the general structure of your home; especially areas that grant some sort of access to the outside. If you are not sure what to look for to determine the current areas that could pose an issue in the future, hire an inspector to evaluate your home. Licensed home inspectors are a knowledgeable resource that could help you prevent an expensive repair down the road.

Change your locks

This tip applies mostly to those who have recently purchased a home. It is quite standard for the previous home owner to leave a couple of sets of keys on the counter, which is great. However, those keys are usually the sets that the homeowner utilized, but what about family and friends that may have house sat on occasion? There is no telling how many copies of that key are floating around the neighborhood.  If there is a keyless entry system set up for your home or the garage be sure to clear the current code and update it.

Emergency Contact List

Working with a person or company you trust is SO important. Especially if you are working with a service provider such as a local plumber, electrician, or restoration partner that would likely need access to your home for a period of time. Having a list of those trusted contacts will empower the entire household to be proactive when a situation occurs. Making the emergency list easily accessible could also significantly reduce response time and limit the damage or danger of an unexpected event.

Proper Insurances

This is a two for one!

Home insurance - As your most valuable asset, you want to be sure that it is properly insured with a local home insurance agent.  Your local agent will have a good idea of what costs are involved when it comes to rebuilding a structure and can advise you on your policy limits accordingly. In addition to risks involving physical repairs, your agent can advise you on what type of liability coverage should accompany that homeowners policy. Lastly, be sure to elect to have sewer and drain coverage included on your policy. SERVPRO of South and Northwest Grand Rapids has helped countless households recover from water damage that happened as a result of sewer and drain backup.

Life Insurance - Most families do not have enough cash in their back pocket to pay off their home if the primary bread winner were to pass unexpectedly. Life insurance is commonly overlooked by younger adults because they do not feel a sense of urgency and often do not have hefty financial obligations depending upon them. However, as a homeowner, a lot rides on the income and expertise you provide to maintaining the structure and financial well-being of any dependents. Knowing what type of life insurance policy to purchase and how much coverage is appropriate is something that a local life insurance expert can talk though with you. Consultations are typically free and you will have a better understanding of your options.

As a homeowner, you likely have some of these measures in place, but we hope that you were able to glean a valuable nugget of information that will set you up for long term success. If you have any questions involving fire, water, or mold, please give us a call at 616-662-9700. SERVPRO of South and Northwest Grand Rapids is here for you 24/7/365.

What Happens After Water Damage?

1/25/2021 (Permalink)

Water damage of any kind can be devastating to your home or business. Structures, tools, documents, and household items can be compromised or lost this way, and depending on the extent of the water involved, your losses can be significant.

If your water damage is relatively small - such as a small leak under a sink or appliance - you can handle that fairly easily. You can expect to have some water to remove and some repairs to pipes or water lines to complete; you can do this yourself in most situations. If the water leak has been going on for some time, you may have a mold colony growing. This will almost certainly require the services of a professional mold remediation company since once mold gets established, it can never be completely eradicated. Choose a company that has the training and equipment needed to get your mold remediation project done right. 

If your water damage is extensive your building structures may be compromised and even unsafe. You can inspect your premises yourself, but it would be wise to engage a professional construction company to come and do a thorough inspection. There may be some small repairs that you can do yourself, but keep in mind that this may affect any insurance claims. Know your policy and requirements before the worst happens so that you can ensure your coverage is not affected by any actions you may decide to take. 

Documents that are stored where water can reach them will be adversely affected by damp conditions as well as the water itself. Storage for your paper documents needs to be properly addressed before a flooding event or damp conditions present themselves, and if you have already experienced such an event and you are faced with damaged documents, you can connect with a professional document restoration service to recover them if at all possible.

Many different situations can arise after water damage, but no matter what you are experiencing, you can always depend on SERVPRO of South and Northwest Grand Rapids to help you clean up and recover. We can get your home or business Certified: SERVPRO Cleaned, too - ask us how. This franchise is independently owned and operated.

What To Do After Storm Damage To Your Home

1/25/2021 (Permalink)

The very first thing you will want to do after a storm is to make sure everyone is safe. A storm can create dangerous situations both for you and for your loved ones, so you’ll want to assess your home and outside premises to see what has been affected by heavy rains and high winds. 

As you check your yard, keep an eye out for debris that may be loose or hanging; branches from trees can sometimes be caught in lower branches and fall eventually - someone may be under the tree when that happens. Take stock of broken branches that will need to be removed, and if you find a tree that is down completely then you will need to contact a professional arborist to come and remove it. This type of business can take care of all your vegetation, so point out to them any issues you have found during your inspection.

If your roof has been affected by the storm this can cause you trouble in the days ahead, and you’ll only know when you have sustained water damage from the next storm. If you can safely view your roof, take the closest look that you can to see if any damage is apparent, such as gutters that have fallen, loose shingles, or even holes. If anything looks like it is wrong, connect with a professional construction company to come and handle that right away. Keep in mind that any projects you do yourself can affect your insurance claim, so be sure to educate yourself in that area.

The seals on doors and windows in your home can be affected by stormy conditions, so inspect these areas after a storm to see if they have sustained damage. You may discover that some spots will need to be re-caulked, or you may determine that it’s time for new windows if the damage to them is severe. 

If you have experienced damage to your home from area storms, SERVPRO of South and Northwest Grand Rapids is here to help. We specialize in clean up and restoration projects involving water damage and fire damage, and we’re mold remediation and prevention experts, too. We can get your home or business Certified: SERVPRO Cleaned, as well; give us a call and we’ll tell you how. This franchise is independently owned and operated.

When your home gives you a "Surprise Party"

1/22/2021 (Permalink)

Living room with standing water and water damage surrounding sofa and lamp Your SERVPRO team has tackled circumstances like this one, and much worse. We will be there for you when you need us.


It’s 8:00 p.m. on a Sunday, and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids to bed then get some rest yourself. Much to your dismay, a water pipe burst over the weekend, dumping thousands of gallons of water over your hardwood kitchen floor, your carpeted living room,  and it is raining water in your basement. SURPRISE!!! The problem is far beyond handling on your own. What do you do now?

Here to help 24/7

When it is your home or business that is underwater, time is of the essence. You need professional water damage restoration to begin immediately. Since SERVPRO of South and Northwest Grand Rapids has someone on call for emergencies 24/7/365, you can call us any time at 616-662-9700.

The cost of water damages can increase exponentially with time. Wood Floors warp, dry wall soaks in moisture and mold develops in hard-to-reach areas of your home or business. The team members at SERVPRO of South and Northwest Grand Rapids are experts at assessing what measures need to be taken to minimize damage and get you back to normal asap.

If the unthinkable happens to your home or business, allow SERVPRO of South and Northwest Grand Rapids to help quickly turn your “before” into a “happily ever after.”

Fire Damage Restoration - It Takes A Tribe...

12/29/2020 (Permalink)

slightly charred and blackened floor joists amongst floor joists that are like new Our SERVPRO crew members were able to make this Grand Rapids basement like new. Fire damage clean up is something we know and do well.

A flood of questions and emotions can overwhelm those that experience a fire at their home or business. Most people do not have extensive experience with fire damage clean up. So it is no surprise that questions such as these create stress and anxiety:

  • What items are going to be replaced?
  • What irreplaceable heirlooms can be restored?
  • Is the structure safe to enter?
  • Should I submit an insurance claim?
  • What will my insurance cover?
  • How long will all of this take?
  • It takes a team, or tribe, of professionals to properly advise on questions such as those above. The answers (or lack thereof) to these questions are what fuel the emotions. Stress, sadness, and concern will likely all be present but with the right team on your side hope, relief and confidence will come through as well.

    Key Players

    Insurance Agent -

    Insurance agents are often underestimated and underutilized. Developing a relationship with a local agent begins with tailoring a policy that fits your needs and understanding what makes it special for your circumstances. If your agent is not detail oriented when the policy is being developed, they will not likely be a good advisor when something happens.

    Your local agent should also have a wealth of information on what types of rulings the local adjusters tend to be more lenient or stringent on and what vendors do good work. When in doubt, call your insurance agent before putting in a claim. They can save you a lot of money by advising a course of action based on how your policy is constructed.

    Restoration Team -

    It is crucial that you are working with a company that restores, as opposed to a company that just tosses and rebuilds. As mentioned earlier, a good restoration company knows that certain things simply cannot be replaced, items that hold significant sentimental value. Like anything else in life, experience hones skill; choose a company like SERVPRO of South and Northwest Grand Rapids that has daily experience bringing cherished possessions back to life.

    Another major point to take into consideration is that every insurance policy has limits. Restoring (if possible) often costs less and takes less time than tearing out structural materials and replacing them. See the picture for an excellent example of this very point. The structure is solid, will be cleaned, and no smoke odor will be present once the job is completed; all in less time that rebuilding.

    If you or someone you know experiences a fire, help is available and a team is ready to come to your aid. Work with your insurance agent and SERVPRO of South and Northwest Grand Rapids.

    Top 3 Winter Roof Saver Tips

    12/17/2020 (Permalink)

    icicles on Grand Rapids roof It all starts with a little snow build up and a few innocent icicles.

    When temperatures drop and snow begins to fall, you’ll want to be confident that your roof is ready for winter weather. Your roof is one of the most important elements of your home when it comes to protecting your property from the elements all year round, and it becomes especially important in the winter. 

    To help you get ready for Grand Rapids snowfall, we have some tips on how to take care of your roof this winter: 

    Prevent and Remove Debris

    Before the first significant snows ever fall, make sure to remove any fallen branches or other debris from your roof. If you see that there are tree branches hanging above your home, just know that these branches, twigs, and leaves may fall onto your roof and collect in gutters and overhangs, especially under the weight of snowfall, so a trim of trees and tall bushes may be in order. Gutters that are clogged with leaves and debris will stop melted snow from draining away properly, and you may experience water backing up into walls and attics. 

    Keep Snow Build Up at Bay

    While snow on a roof is a lovely sight, it can actually weaken your roofing if you let it sit there too long. Snow is actually pretty heavy, depending on how much has fallen, and if your structure has any weaknesses, that weight can be a problem. It also has the potential of creating an ice dam when it melts. (An ice dam is an ice build-up on the eaves of a sloping roof that happens when melting snow under a snowpack reaches the eave and freezes there.)

    Clear Your Gutters

    Your gutters are one of the places where freezing precipitation will accumulate right away. They should also be checked regularly to make sure that they are not filled with leaves, branches, and other debris. One of the main causes of ice dams that we just mentioned is when gutters are clogged; they are often unable to hold the added weight when they fill up with ice and can tear away from your home, causing a lot of damage and even affecting the structure. 

    If you are planning on maintaining your roof yourself, please remember that climbing up on a snowy and icy roof can be dangerous. You may want to hire professional roofing contractors to clear it for you.

    Our team here at SERVPRO of North and Southwest Grand Rapids is here to help you any time your home or business experiences damage from weather conditions, fire, or a mold infestation. When disaster strikes, we are there for you.

    What are some of your roof saving tips?