Recent Posts

How Do SERVPRO Technicians Make All The Difference

7/27/2021 (Permalink)

Having our SERVPRO of South and Northwest Grand Rapids technicians onsite when the worst happens can make all the difference. They are a team of professional, dedicated, and highly skilled people who are committed to helping you manage disasters of any size. They are ready 24 hours a day, seven days a week if the worst happens, and their primary goal is always to get you back to normal as soon as possible. 

What Types Of Training Do SERVPRO Of South And Northwest Grand Rapids Technicians Maintain? 

Since 1967, SERVPRO Industries, Inc. has been redefining the mitigation and restoration industries. In addition to training at the regional level, SERVPRO developed the National Training Center in 1992 to teach restoration and mitigation skills to Franchise Owners and insurance industry employees. Our technicians receive and maintain ongoing training on both local and regional levels in the following areas:

Employee Certification Training

Employee Certification Training is a self-paced program designed for franchise employees. Certification is awarded after the successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

New Franchise Training

A 15 day in-house, hands-on training program at our corporate training facility. Designed primarily for new franchise owners but also a valuable course for franchise employees. The program covers all aspects of:

  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning
  • Mold Mitigation


Our e-learning program is web-based and designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

IICRC Training Program

SERVPRO is an approved IICRC Training School that offers year-round classes in the following categories:

  • Fire Restoration
  • Water Restoration
  • Carpet Cleaning
  • Upholstery Cleaning
  • Applied Structural Drying
  • (in our purpose-built ASD facility)

Continuing Education

SERVPRO offers credit and non-credit courses for insurance agents, insurance adjusters, real estate professionals, and franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar
  • (non-credit courses)

How Can The Ongoing Training Of SERVPRO Of South And Northwest Grand Rapids Technicians Benefit Me?

When you work with a SERVPRO of South and Northwest Grand Rapids technician, you can be sure that:

  • your restoration will be completed in a timely and professional manner
  • all recovery will be made using the correct techniques for every material and situation
  • your safety will be the foremost concern
  • your technician will be equipped to work with any insurance representatives
  • dangerous chemicals and substances will be managed and disposed of properly and safely
  • unsafe structural elements will be assessed and repaired or removed accordingly

When it comes to safety and restoration, the team here at SERVPRO of South and Northwest Grand Rapids is ready to go, day or night. If the worst happens, you can count on us to be there right away to help you get back to normal as soon as possible. We have the right training, equipment, and skills to help you manage disasters of any size, including water damage, biohazards, and more. 

We can get your home or business Certified: SERVPRO Cleaned, too.

This franchise is Independently Owned and Operated.

Maintaining Your Smoke Detectors

7/13/2021 (Permalink)

Smoke detectors are not something we pay much attention to during our day-to-day living, but they immediately become essential if a fire happens! Make it a priority to maintain your smoke detectors regularly so that they are always ready to alert you in the event of a fire. 

Making Sure Your Smoke Detectors Work As They Should

  • Make sure you know how old your alarms are, and test them monthly using the provided test button.  
  • Keep them clean and free of greasy build-up and dust, which could affect their performance. A scheduled cleaning will make sure your smoke detectors stay in good working order.
  • Ensure that your smoke detectors are powered up and ready to go at all times and schedule battery changes so that they are always prepared to alert you whenever you need them.
  • Your smoke detectors should all go off simultaneously in the event of a fire, so contact a professional to make sure they are all synced.
  • Replace all smoke detectors, including those using 10-year batteries and hard-wired alarms, before turning ten years old. If they don’t respond correctly during a routine check, it’s definitely time for new units. 
  • Save and follow the manufacturer’s instructions for testing and maintenance of your units. 
  • A certified inspection entity should mark your smoke detectors. 

Install Smoke Detectors In All The Right Places

  • Every room in your home or business needs a smoke detector, any place where people will be, and where a product is stored, as well. 
  • Each unit should be securely fastened to its surface, whether it is a wall or a ceiling. 
  • Ensure that smoke detectors are in all areas where people spend time, from the bathroom to the warehouse of your business, and remember that customer waiting areas and public restrooms need to be outfitted, as well. 

We care about your safety here at SERVPRO of South/Northwest Grand Rapids, so don’t hesitate to contact us for all your large-scale cleanup projects. We’re experts at handling water and fire damage, mold prevention and remediation, vandalism, and biohazards. Ask us how we can get your home or business Certified: SERVPRO Cleaned. This franchise is independently owned and operated. 

Someone Vandalized my Commercial Property, Now What?

6/29/2021 (Permalink)

You’ve worked hard to build your commercial business, investing time, effort, and money into your enterprise over time to achieve your goals. Setbacks happen, economic conditions fluctuate, and challenges arise every day, and as a wise business owner, you meet them all head-on, managing every adverse circumstance, large or small. Building a business is hard, so choosing to partner with a professional restoration business can be a wise business decision when situations arise. 

How To Manage Vandalism To Your Commercial Property

A restoration company like SERVPRO can be there right away if you experience the damage that comes from vandalism. Our team will help you get back to work as soon as possible if your operations are disturbed. 

Vandalism can be damaged property from a break-in, such as broken windows, doors, or other entry points. It can also be more severe and malicious, involving dangerous substances, unsafe conditions, or a biohazard. No matter what you are facing, trained SERVPRO professionals can help you manage it safely. 

SERVPRO Is Here To Get You Back To Normal

Depending on the type of damage you have experienced, a vandalism event can stop you from working. We are here to do whatever is needed to ensure you can return to normal as soon as possible with minimum loss. If your location is unsightly due to the work of a vandal, we can complete that kind of restoration project right away. At the same time, if there are unsafe conditions in your business, we will assess the situation first to ensure that your location is safe for anyone who needs to be there. We will complete all repairs and restoration so that your commercial property is as good as new!

In addition to vandalism, SERVPRO of South /Northwest Grand Rapids specializes in cleanup projects of all types and sizes. From flooding and spills that cause water damage to soot and smoke removal and all the other issues that occur after a fire, we are the folks to call for help. We have the equipment and experience necessary for mold prevention and remediation, too, and we can get your home or business Certified: SERVPRO Cleaned, as well. This franchise is independently owned and operated. 

What To Do After A Tornado

6/15/2021 (Permalink)

A tornado can pop up with little-to-no warning, and while you want to be as prepared as possible ahead of time, such an event will cause a lot of damage. Do your due diligence when it comes to preparedness, always, and let’s talk about what to do afterwards, as well, so you can be as safe as possible. 

What to do after a tornado:


Take stock of everyone who is with you, whether that is family members, friends, co-workers, fellow shoppers, even pets. See if anyone needs medical attention, and if so, can you help them using first aid, or will you need to contact emergency health professionals? If there are any children with you, make sure they are connected with parents or guardians.


Take inventory of the damage to the building you’re in. Notice any exposed wires, broken glass, sharp objects, or chemical spills, and take precautions. Do not touch or move anything without protecting yourself with personal protective equipment. Do you smell smoke or see any sparks? Do you see any unstable fixtures, walls, roofing, or other items? Move people away from areas that are possibly dangerous if it can be done safely. 


Call emergency personnel right away. Let them know if there is anyone who is injured, and how badly. If your building has been damaged by a tornado, describe the damage and whether anything seems to be unsafe or dangerous. 


Once people are safe, you can begin to consider recovery, if you are the owner or resident of the building that has been affected. A professional restoration company like SERVPRO can be onsite immediately to help you begin the restoration process. They can assess the damage, note any danger, and start to clean up the after-effects of the tornado.

When it comes to dangerous weather events, it’s good to know who’s on your side. You can always count on SERVPRO of South and Northwest Grand Rapids to help you manage when you experience a disaster of any kind. We handle fire damage, water damage, mold remediation, chemical spills, and more. We can get your home or business Certified: SERVPRO Cleaned, too. This franchise is independently owned and operated. 

How To Prevent Water Damage In Your Bathroom

6/1/2021 (Permalink)

Your bathroom is probably the most vulnerable area in your home or business when it comes to damage from water, and that only makes sense. To prevent such damage from occurring, you will want to do regular assessments of pipes, faucets and fixtures, caulking, and more. If you can identify aging equipment and replace it before it fails, you will avoid the most common causes of water damage in your bathroom. 

Here is a great list of things to look for:

  • You may notice wallpaper or paint peeling away or appearing discolored in your bath area. Check for bowing in the walls, which can be a result of long-term seepage. If the flooring is swollen or removed from the subfloor, that is another indicator of water seepage. If any of these signs appear, it’s important to find the source of the leak. 
  • Look for cracks in window seals and door panes, as well. 
  • Odors are a powerful indicator that there is an excess water problem. Oftentimes, it’s mold or mildew that causes those smells, so look in those hard-to-see places, such as under the sink, behind the toilet, and in the closet. 
  • Make a regular inspection of pipes and hoses; if you see one that is getting old, replace it BEFORE it fails. Waiting until it breaks will mean a water damage event, which you want to avoid. 
  • If you do experience flooding in your bathroom, such as from a toilet backing up or a bathtub overflowing, make sure you remove the standing water right away. Employ fans if you can (be sure not to plug them in until you know that there is no dampness in the wall); these will help to speed up the drying process. 

Call the professionals at SERVPRO if the worst happens; we’re experienced and trained to remediate and repair areas that have extensive damage from excess water due to leaky pipes, flooding, etc. Our team here at SERVPRO of South and Northwest Grand Rapids is here to help with cleanups after water damage or fire damage, and we handle mold invasions, biohazards, vandalism, and more. We can get your home or business Certified: SERVPRO Cleaned, too! This franchise is independently owned and operated. 

Preparing Your Home For A Major Storm

5/12/2021 (Permalink)

When the warmer air of Spring collides with the last of winter cold, major storms can be the result. Preparing your home for a major storm will help you and your loved ones stay safe and can prevent damages in many cases. Here are tips to help you prepare your home for a major storm:


Conduct an inspection of your home and yard before stormy weather hits to determine if your home has a leaky roof or windows - these can of course cause big problems during the heavy rains and strong winds of a major storm. Ensure that all your exterior doors, windows, and shutters fit correctly and are weather-stripped appropriately. Be proactive by inspecting roofing and repairing issues ahead of storms so that your home will withstand high winds.


Unstable large trees and bushes will be a danger in the high winds of a major storm. To avoid severe damages to your home, trim back trees and bushes with large heavy branches so that windows and vehicles are not in danger of being destroyed by flying debris. If vegetation is unhealthy and dying, it should be removed from your property as a proactive measure.


Your property may have drainage ditches or creeks that are meant to handle excess water during storms. Take time to inspect these areas and remove debris or dirt that might obstruct the flow of water from heavy rain, since a major storm will very often cause flooding of all waterways. A clogged drainage ditch or creek bed can be the source of damage to your property during such an event. Proper drainage can be an issue in parking areas as well, so you will want to make a thorough inspection of your walkways, parking areas, and entrances to your home, garage, and any outbuildings to ensure that they can all be accessed even in the event that you experience flooding on your property. 


In the case of a major storm, your cell phone service could be at risk, so you might want to consider installing a landline in case area cell phone towers are damaged or go down. Having an emergency radio and a supply of batteries on hand is another proactive way to prepare.  Make sure that everyone who drives in your family knows safe routes home and that they should never drive into flowing water. Even the smallest creek can become a huge danger during a major storm that involves heavy rainfall. Establish a safe place to stay for those who may be out during bad weather in case they get caught behind floodwaters. Stock up on drinking water and foods that can be prepared without heat, and be sure to have sources of light. Those who are on regular medication need to have adequate amounts on hand as a proactive step. 

The professionals here SERVPRO of South and Northwest Grand Rapids are always available in the event of damage to your home from a major storm, as well as fire damage, mold issues, biological contamination, vandalism, and more, and we are faster to disasters of any size. We can get your home or business Certified: SERVPRO Cleaned, as well - ask us how. This franchise is independently owned and operated. 

Creating An Emergency-Ready Plan For Your Business

5/12/2021 (Permalink)

The structures and equipment of your business can be negatively affected by an emergency and these are most often completely unexpected. Staff can be injured or find themselves in dangerous situations so you will want to be able to prevent this kind of situation whenever possible. You should have an emergency preparedness plan in place, and if you do it needs to be kept up-to-date. If you do not have such a plan in place, now is the perfect time to create an emergency-ready plan for your business.

You want to be prepared for any emergency event, such as: 

  • Pandemic
  • Fire/Wildfire
  • Earthquake
  • Hurricane
  • Tornado
  • Flood
  • Hazardous material spill
  • Blizzard


Establish a regular maintenance plan to ensure that all areas around your buildings are kept free from flammable materials and that landscaping is trimmed well on a regular basis to prevent fires from spreading if they occur; this is a vital first step to any emergency ready plan. Doors or windows need to be properly sealed, parking and entrance/exit areas should always be clear and safe, and the roofing of your structures should be kept in good repair, as a start. 


State law requires that you post an evacuation plan in a visible place for your staff and customers, and this needs to be current at all times. Make sure that your employees know where it can be found and that it is clear to them, and practice evacuation procedures so that they can be followed easily should the worst happen. 


Update your phone and email contact information regularly so that all employees can be effectively alerted to important information whether they are at work or at home, should an emergency occur. Contacts for utilities, fire departments, law enforcement, and other government agencies should be listed in a specific location and each employee should have easy access to this information at all times. 


There are some great resources available for you to use when you are creating your emergency ready plan, and some examples are:

Our team here at SERVPRO of South and Northwest Grand Rapids is ready to help when your home or business is affected by water damage, fire damage, mold infestations, biological contamination, vandalism, and more. Our professional damage restoration company is an important resource during tough times; we are able to complete all necessary repairs in a timely and efficient manner to keep you, your workforce, or your loved ones out of harm’s way. Ask us how we can get your home or business Certified: SERVPRO Cleaned! This franchise is independently owned and operated.

Top 3 Fire Hazards In Your Home

5/12/2021 (Permalink)

House fires cause injury, property damage, and death throughout the nation every year. Being aware of the biggest hazards could help you keep your loved ones safe from the results of a house fire, and help you avoid the costs associated with recovering from that kind of disastrous event.

Here are the top 3 fire hazards in your home to be aware of (plus some safety tips to help you manage them):


It’s never wise to light a candle and leave the room. Research has found that there is an average of 10,000-plus fires in the U.S. started by candles every year; that’s an average of 29 candle fires per day! Additionally, one-third of these fires were found to have started in bedrooms, and half of those incidents were due to fires from candles that were left too close to flammable items.

SERVPRO Safety tips:

  • Never leave a candle burning near flammable items, and extinguish all candles before leaving the room.
  • Never leave a candle burning in a child’s room or an unoccupied room.
  • Make sure candles fit securely into candle holders to avoid accidents from tipping.


The number of fires caused by smoking is trending downward, but The National Fire Protection Association reports that there are still currently an average of over 17,000 smoking-related fires per year! This agency also shares that even though the number of smoking-material-related fires has dropped in the last few years due to a decline in smoking, it is still a major culprit. Especially among older people, who are at higher risk.

SERVPRO Safety tips:

  • Smoke outside whenever possible.
  • Look for cigarette butts under furniture and between seat cushions for those that might not have been extinguished.
  • Never smoke when you’re tired or around medical oxygen, or in bed.


Electrical fires can be caused by an equipment malfunction due to an overloaded circuit, a bad extension cord, an overheated light bulb, or various types of home appliances.

SERVPRO Safety tips:

  • Don’t overload outlets or electrical cords.
  • Ensure you use the right cord for the job; use inside cords for inside and heavy-duty/outside cords outdoors.
  • Don’t leave Christmas lights, Christmas trees, or halogen lights on overnight or when gone from your home.
  • Schedule an electrician to come and perform an annual checkup of your home’s wiring.

These are the top three fire hazards you need to be aware of in your home, but there are other fire hazards to guard against, as well. SERVPRO of South and Northwest Grand Rapids is always available to come to your home and conduct an assessment of your fire safety practices. We are proud to serve our community in the restoration of homes and businesses when damage happens from fire, water, accidents, vandalism, biohazards, and more. We can get your home or business Certified: SERVPRO Cleaned, too. This franchise is independently owned and operated.

3 Ways SERVPRO Can Help Your Business After A Disaster

5/12/2021 (Permalink)

SERVPRO of South and Northwest Grand Rapids is your trusted leader when it comes to disasters in your business, and our highly trained restoration industry technicians are standing ready 24-hours a day to bring you emergency service. When fire damage or water damage affects your business, you can count on us.

Here are three ways SERVPRO can help your business after a disaster:


We can help you dry up!

SERVPRO has all the skills and equipment necessary to dry damp areas and restore items that have been negatively affected by moisture; these items can be textiles, structure-related, documents, and more. If you have experienced a fire, the fire-fighting efforts will include a lot of water, or you may have undergone a flooding event. Each of these situations will involve moisture and that can be very damaging to your business. We will help you pack up what is salvageable so that it can be cleaned and inventory every piece. We remove sheetrock, carpet, and insulation and remediate the building.


Your belongings and structure will be compromised and damaged by fire, no matter what size the blaze may have been, or you may have experienced a chemical spill, a biohazard, or a mold infestation. Each of these scenarios can create unhealthy - and even dangerous - environments that can cause severe illness and injury. SERVPRO is a professional company that can manage unhealthy odors, air quality issues, dangerous substances, and more, ensuring that your business premises are safe and accessible.


If your business experiences an event that compromises your premises, such as a fire, a flood, or a large accident, we are here to inspect and assess your buildings and grounds, prepare a thorough evaluation with recommendations, and complete all the necessary recovery procedures needed to get you back to work as soon as possible. We are experienced in working together with insurance claim adjusters and are happy to help you make those processes as smooth as possible.

These are just three of the many ways we are here to help you recover your business after a disaster. Visit our website for more information!

Here at SERVPRO of South and Northwest Grand Rapids, we can be on-site with all the experience and equipment necessary to get you back to normal quickly if you experience a disaster of any size. We handle cleanup projects of all types, including after water damage, fire damage, mold infestation, vandalism, and more. We can get your home or business Certified: SERVPRO Cleaned. This franchise is independently owned and operated.

What To Do If Your Basement Floods

3/23/2021 (Permalink)

Since your basement is often used for storage, vulnerable items such as electronics, textiles, and items made with paper will be damaged if they become water-logged from a flooding event. Once that happens, you may find yourself with a lot of personal belongings that could be lost forever, and employing the help of a professional restoration can keep that from happening. They can also assist with mold and mildew remediation, water removal, structure repair, and other flooding-related issues. 

Today we have some tips that can help you know what to do if your basement floods.

Call The Professionals

First, make sure anyone who is involved is safe, and being careful in navigating the situation. If you have a large amount of standing water in your basement, call your power company, electrician, and/or your professional water damage cleanup team immediately. These professionals have the tools and training to handle the situation properly and will be able to determine the safest steps to take in beginning the cleanup process without increasing the risk of fire damage exposed wiring, etc. 

Increase and Sustain Air Flow

You can use your shop-vac to clean up smaller amounts of standing water while you are waiting for the professionals to arrive. Once the water is removed, a dehumidifier or fans can be used to circulate air to discourage mold growth and mildew. Make sure to keep any machinery at least eight inches away from walls to allow for the best circulation possible. Your air conditioning can be a big help here; keep it running throughout the building for further help in discouraging a mold colony from starting. 

Use Cleaning Solution

Another way to keep mold from taking advantage of damp surfaces is by scrubbing them with a solution of one cup bleach to one gallon of water; be sure to wear gloves and protective eyewear during this process, and don’t forget to keep the room ventilated while you are using cleaning solutions.

You don’t have space anywhere else in your home or business to store excess items, so using air- and water-tight plastic bins will protect your items against a future flooding event. 

Here at SERVPRO of South and Northwest Grand Rapids, we have all the skills necessary to be able to help whenever you experience water damage or fire damage, and we are mold and mildew remediation specialists, too. We handle large cleanup projects for commercial business owners and smaller projects for area homeowners, and we can get your premises Certified: SERVPRO Cleaned! This franchise is independently owned and operated.