What our Customers say...
Water Damage Testimonials
My agent referred SERVPRO to handle my flooded kitchen. The team was prompt, friendly, and thorough. They did exactly what they said they would. I recommend Randy & his team if you find yourself in a similar situation!
Every aspect of working with SERVPRO S. & NW GR was fantastic. They came out quickly with the right equipment for 17ft ceilings in a residential unit. They calmed all the nerves that come with water damage, they even investigated a separate incident and discovered mold left by a different water mitigation company (yeah neighbors were leaking into our unit). They quickly did tear out, grinding, and chemical treatments for the entire area. I could trust they really investigated and that I would have no worries moving forward. They went above and beyond with the best attitude along the way. With multiple days of checking to see if everything was drying properly the bill was surprisingly low.
SERVPRO of South and North West Grand Rapids took care of my Grandma's house when her hot water tank leaked. I was very happy with how quickly they came out, how well they explained things, and how thoroughly the job was done. She truly felt like they were taking care of her. Thank you to the whole team.
An awesome company to use for any water damage. They came out as fast as they could, set up, fixed the issue and called every day to see what was needed and to make sure everything was running right. I would totally recommend this company for anything you need for damage issues. AA++
Absolute professionals. Randy and his partner arrived at my house so quickly after I reported a small "flood" in my home. They quickly assessed the damage, the areas of concerns and got busy setting up industrial fans and dehumidifiers. In addition, they collected all the belongings that were wet and took them to a drying chamber. The "flood" was not our fault and they were knowledgeable about the process of filing claims, how insurance companies work, and what to expect. I couldn't have been happier with their service and will highly recommend them to friends, family and my clients.
SERVPRO of Southwest Grand Rapids took the time to explain the entire process to me before, during and after the process of every step and what to expect.
John and Joyce were VERY professional and helpful when we were clueless. They put us at ease. Thanks a million!!
As an insurance agent I deal with clients claims on a daily basis. However when my condo flooded, SERVPRO of Southwest Grand Rapids was there for me! Having personal experience in a disaster and knowing who to call makes it easier to assist my clients in their time of need. Thank you SERVPRO of Southwest Grand Rapids team for your hard work and taking care of your clients as if they are family!
I was devastated when we found out that our upstairs supply line in our vanity had busted. When John and Randy arrived they assured me that they would get done! After a few hours of cleaning up the mess, the damage was not as bad as anticipated. SERVPRO of Southwest Grand Rapids quick response and work ethic made a night and day difference to my situation. Thank you for being there in my time of need!
Late on a Friday night I noticed water in my kitchen. I called SERVPRO of Southwest Grand Rapids and when the team showed up they knew right away that it was dishwasher. They turned off the source, cleaned up the water and thoroughly inspected to ensure no other leaks or further damage. Your professionalism instilled in your team is comforting and I know that if I need you, your there and the job is done right!
Our basement flooded due to septic pump failure and SERVPRO of SW, SE, NW Grand Rapids responded to my call with-in 15 minutes with a team of Professionally Trained technicians. Their handled all of our furniture and belonging’s with extreme care. It was a real blessing to have them in my home to relieve the stress of the situation and to have all everything cleaned out beyond my expectations.