Recent Commercial Posts

SERVPRO of South and Northwest Grand Rapids Offers Commercial Cleaning Services

7/14/2020 (Permalink)

Taking your business to the next level will require you to create a fantastic first impression, and keeping your building clean is the absolute best thing that you can do. Consider the points below to learn why working with SERVPRO of South and Northwest Grand Rapids for your commercial cleaning decision is going to be a smart one; there are a number of benefits you will enjoy when you decide to hire us to make your space Certified: SERVPRO Cleaned.

Quality Work. You will get the highest quality of cleaning possible because we use commercial-grade cleaning products which will make your floors shine, your carpets fresh, and your surfaces gleam. We maintain high-quality training standards for all our team members, so each and every person who works with us is equipped to complete your commercial cleaning to the highest level of quality possible. Our machinery is top-level, as well, so that we can provide you with all the cleaning solutions and services that you might need, no matter what kind of business you operate. 

Time Saved. By working with SERVPRO of South and Northwest Grand Rapids to clean your commercial enterprise, you will give yourself the opportunity to have peace of mind every time that you enter your office, and you will save time, too. Cleaning any business is a big job, and as a business owner, your time is always precious. Letting us help you here will enable you to keep doing what you do best. 

Great Customer Service. In terms of customer service, what our company provides is unparalleled in the industry. Here at SERVPRO of South and Northwest Grand Rapids, we only staff the best professionals around, and we are ready to provide cleaning services for you on a one-time or on a regular basis, depending on whatever your needs may be. 

Regular Services. We can schedule commercial cleaning services for you that are formulated precisely to provide you the cleaning services that you need, and our services can be customized to handle any unforeseen situations such as damage or accidents. Our team members will customize the services that you need on an individual basis.

We are available 24/7 to handle all of your commercial needs, whether it is large-scale cleanup, a small restoration project, or help to handle water damage, fire damage, or mold remediation. Contact us here at SERVPRO of South and Northwest Grand Rapids and let’s get started on making your space Certified: SERVPRO Cleaned!

Commercial Business Ready

6/29/2020 (Permalink)

Green SERVPRO service van inside a factory This facility, and its loss, was large enough that we drove our vehicles inside the building to address the situation.

Businesses in the Grand Rapids, MI area have unique needs. Some industries have significant restrictions on what products can be used for cleanup, while others are simply very large and may require significant manpower to help them with a loss that is too large for their in house team to handle. Where can they turn? SERVPRO!

SERVPRO has a national network of locations that is unparalleled. Whether a natural disaster strikes a community or a large commercial facility/complex experiences a major loss of magnificent proportion, SERVPRO has it covered. Teams across the United States go through the same corporate training, use the same type of equipment and are familiar with the same processes that are scientifically engineered to provide significant results in a short amount of time. When a loss occurs that is too large for a single location, a command center is established and crews from every part of the country unit as one, cohesive team to form the largest restoration force available. 

With SERVPRO's scalability, combined with the vast array of proprietary cleaning solutions designed to address every industry from food handling facilities to tool and die, the choice is clear; businesses that need restoration, need SERVPRO of South and Northwest Grand Rapids.

Your Commercial Water Loss Solution

5/29/2020 (Permalink)

Local factory floor, flooded with water This water loss needed to be addressed quickly to allow production to resume.

Commercial flooding and water damage events at properties in the Grand Rapids, MI area are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. Additionally, fast service is crucial as a matter of employee and client safety. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be onsite quickly with the help you need.

About your local SERVPRO 

SERVPRO of South and Northwest Grand Rapids specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Steps To Take After A Flood In Your Apartment Complex

4/21/2020 (Permalink)

If your apartment complex experiences a flood, the damage from that flooding can have serious consequences. It can make affected units impossible to live in and possibly ruin the personal property of your residents permanently. Even the smallest of floods can have long-lasting consequences. 

Here are some important steps for you to take if your apartment complex floods:

  • Safety should always be the very first consideration in any emergency situation. Even the most minor flooding event can create unsafe conditions, such as washing out walkways or causing potholes in the parking lot, so you will want to inspect your grounds thoroughly to identify any unsafe situations that have become an issue, and then take the necessary steps to restrict people from going near them. Log these observations by taking pictures and videos, as well. 
  • Visit each and every affected unit to ascertain what damage has been experienced, and pay special attention to the presence of mold. Wet surfaces and damp environments are the perfect conditions for mold, and a colony can further damage the apartment and create substantial health hazards.
  • You will be responsible for the repair of the damage, but be aware of your tenants’ rights, as well. Always do the right thing, keeping in mind that this is actually great advertising. Some of your residents may be under the impression that the owner is liable for the replacement of personal property in every case, so make sure you know the laws. The principles that support basic tenants’ rights are the same throughout the U.S., while each state will vary in detail. You or your residents can consult the local housing authority or a tenants’ rights organization for clarification if needed. 
  • If a resident has to leave their unit due to severe water damage, they may not be required to pay rent for that particular month, nor until their apartment is completely repaired, depending on state law. If the apartment is totally destroyed, they may be able to lawfully request to cancel their lease. 
  • After you have ensured that the safety of all involved is secured and ascertained which repairs need to be made, call in a professional repair company with the expertise and equipment needed to get you back to normal as soon as possible. You are required by law to get these repairs completed in a timely manner, ensuring that the units are fit to live in, so make sure you use a company that has a great reputation for thorough and timely completion of all projects.


Here at SERVPRO of South and North West Grand Rapids, we have the experience and skill you need to get your apartment complex back to pre-flood condition as soon as possible. Call us for help if you experience flooding in your home, business, or apartment complex.

Creating An Exit Strategy For Your Commercial Building

2/11/2020 (Permalink)

You know that anything can happen during the course of even the most normal business day so it’s a smart move to be ready for whatever you might face. Your commercial property is an important investment, not only to you, but also to the people who work there, and as a smart business person, you want to protect that investment and the well-being of all involved. 

Having an exit strategy in place is a basic requirement for guarding lives and keeping people safe. As you are creating your exit strategy, think about the types of disasters that are most common to your area, as well as those that are not common or weather-related, such as human threat or fire.

Six important points to consider first are:

  • How will tenants and workforce members receive emergency alerts or warnings? An alarm system within the building might work best if your commercial building is composed of large shops or warehouses. If your property is an office, then perhaps a phone tree to contact each department or office individually would work best.
  • What kind of shelters are available onsite for people? For areas that experience tornadoes, for example, an area on the lowest floor or below ground that is constructed to withstand the highest wind forces will be necessary. 
  • What are the evacuation routes in your commercial building? Ensure that a map is posted in all public areas. It needs to be clear and labeled properly so that anyone can reference it and easily know where to go.
  • What is the communication plan? During the event and afterward, you will need to be able to communicate with your tenants so that they are updated concerning the state of your building. Your business will be discontinued so that the emergency can be handled, and they will want to know when it is safe and when they can exit shelters or re-enter the building and get back to work. Create a strategy where you can communicate with everyone in a timely and efficient way to prevent misinformation and confusion. Text messages could be the best course here, for example. 
  • Take special situations into consideration. It is a requirement that any exit strategy is tailored to individuals with any special needs, and you will want to think about older people and those that are impaired visually or in their hearing. Designating areas to gather ahead of time for having volunteers in place that can manage and oversee these situations will be helpful. If your commercial business houses sensitive equipment or machinery that is designed to save lives, this will need to be taken into consideration when dealing with emergency evacuation, as well. 
  • Create a complete guide for all tenants and members of the workforce who use your commercial building, outlining the information discussed above and including all templates, maps, and contact information, and place it online for easy access to all. 


SERVPRO of South and North West Grand Rapids is here to help in the event of any emergency or accident. We specialize in water and fire damage clean-ups no matter the size.

What To Do When A Pipe Bursts In Your Commercial Building

12/3/2019 (Permalink)

When it comes to a burst water pipe, the damage to your commercial building can be serious, and your equipment, possessions, and the health of your workforce can be damaged if the mess is not cleaned up properly.

Here are some important steps to take when a pipe bursts in your commercial building:

First thing, turn off the water flow when you suspect a pipe has broken. You’ll find the stop tap on the water main. It is typically located under the main sink or where the main service pipe connects to your building. Key people on your staff should know the location of the water shut-off stopcock for emergencies.

Once the main water switch is off, you’ll need to drain the pipes. Run cold water through all the faucets, and be sure to flush each toilet at least once. The hot water system needs to be turned off, which runs hot water through the faucets to drain that supply. When there is no more running tap water, the leak will stop.

After draining all the excess water, locate the burst pipe and inspect the damage. Consider where the pipe is located before you purchase parts or fittings. Regardless of the damage or size of the break, a major water pipe will take more time and effort to replace because it holds more water and leads to additional connections.

You might be able to patch a smaller leak yourself and prevent further damage while saving money. If you use commercial tape or chemical bonding agent you will need to keep an eye on that repair job, because it might burst later and create even more issues.

Fixing a rupture or crack in non-main pipes is usually fairly simple, but when it comes to bigger issues, you will want to call in professionals.

If the water from the burst pipe is on the walls or ceilings as well as the floor, contact a professional water restoration company. Simply using fans and open windows to dry a soaked area is not going to be sufficient to prevent mold and mildew from developing and possibly causing serious illness for your staff. You will also want to shut off the electrical power to that area of the house as a precaution against shocks. 

The team here at SERVPRO of Grand Rapids is here to help in the event of a water damage event. Call us if you experience issues from a burst pipe, and don’t forget we are fire damage experts, too!

How To Prevent Mold Damage In Your Commercial Building

9/24/2019 (Permalink)

You’ve worked hard to get where you are, and as a savvy business owner, you want to do everything possible to protect your enterprise. Routine preventive maintenance is one of the main methods to keep everything in great shape and operating smoothly. This gives your roofing, exterior doors and windows, parking areas, warehousing and storage, and office space the attention they need. You’ve thought of everything….or have you?

Today we would like to share some tips on preventing mold in your commercial building:

  • Be aware. Mold can grow quickly in unexpected places. Create an inspection plan for your business that is designed to be done on a routine basis. Search for signs of mold in damp, high moisture areas, and look for spotty or fuzzy stains on walls, floors, and carpeting. Take note of musty smells, too. Request your cleaning crew to notify you of any specific areas they think may be at risk.
  • Timely repair. Make sure any issues in your building are taken care of right away, especially leaks and water damage. Damaged roofing, unsealed windows and door frames, and cracked foundations are all risks for the establishment of a mold colony.
  • Damp air. Your geographic location may mean that you are always dealing with high humidity, and since damp air encourages mold to grow, you may want to install dehumidifiers in your commercial building.
  • Clean air. You can reduce the transfer of mold spores throughout your commercial property by cleaning and maintaining your HVAC system and air ducts properly and regularly.

We’re there. Every commercial property is different, so you may need to consult a mold remediation specialist for help in creating a customized plan that will fit the needs of your structure and your business. Working with a company that has experience handling mold and mildew issues will ensure that this expensive and harmful situation won’t cause problems for you, now or in the future. The SERVPRO of Northwest/South Grand Rapids team is always here to help, and we respond faster to any disaster, large or small!

Proper Preparation Prevents Poor Performance

5/2/2018 (Permalink)

Set your plan in action!

How quickly your company can get back to business after a tornado, fire or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. The following are basic measures business owner and managers can take to begin preparing. A commitment to begin planning today will help support your employees, customers, the community, local economy, and even the country. It also protects your business investment and gives your company a better chance for survival. The following information is provided by ready.gov.

Develop a Business Continuity Plan

  • Your organization’s risk needs will vary depending on the specific industry, size, scope and location.
  • Begin by reviewing your business process flow char, if one exist, to identify operations critical to survival and recovery.
  • Carefully assess your internal and external functions to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating.
  • You should also establish procedures for succession of management.

Review Insurance Coverage

  • Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed or simply interrupted for a period of time.
  • Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage and business interruptions.
  • Understand what your policy does and does not cover.

Prepare your Emergency Plan

  • Your employees and co-workers are your business’ most valuable asset.
  • Communication is essential before, during and after a disaster.
  • Include emergency information in newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.

Practice the Emergency Plan

  • Some disaster will require employees to leave the workplace quickly.
  • The ability to evacuate works, customers and visitors effectively can save lives.
  • If your business operates out of o more than one location, establish evacuation procedures for each individual building.
  • If your company is in a high-rise building, an industrial park, or even a small strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.

Secure your facility and Equipment

  • Install fire extinguishers, smoke alarms and detectors in appropriate places.
  • Secure all entry and exit points and plan for mail safety.
  • Plan what you will do if your building, plant or store is not usable.
  • Secure valuable equipment.

Improve Cyber Security

  • Protecting your data and information systems may require specialized expertise, but even the smallest business can be better prepared.
  • Use anti-virus software and keep it up-to-date.
  • Don’t open e-mails from unknown sources.
  • Use hard-to-guess passwords.
  • Protect your computer from intruders by using firewalls.
  • Back up your computer data and download security protection updates known as patches regularly.

SERVPRO® of Southwest Grand Rapids can help you prepare your Emergency READY Plan today! Call us at 616-662-9700.

No restoration need is too big for SERVPRO® of Southwest Grand Rapids

5/2/2018 (Permalink)

No loss is too big for our fleet handle.

At SERVPRO® of Southwest Grand Rapids, no business is too big and no question is too small.  So when fire or water damage strikes your home or business, call on the cleanup team the insurance industry has trusted for more than 40 years.  That’s where you’ll find a team of specialist that’s faster to any-sized disaster.  So when the things that matter most are on the line, make sure we are too by calling 616-662-9700 or visiting www.SERVPROpsouthwestgrandrapids.com.  We’re here to help make Fire and Water damage “Like it never even happened.”

We are independently owned and operated with a team of 15 trained professionals. SERVPRO® of Southwest Grand Rapids is part of the nationwide Storm Response Team and has the support of over 1,700 franchises ready to serve your emergency needs.

No time like the present to Plan for disaster Southwest Grand Rapids

4/30/2018 (Permalink)

Being prepared can save thousands of dollars in Restoration and Mitigation cost.

No one ever plans on a disaster, but now, you can prepare for it. The SERVPRO® Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens.”

In the event of an emergency, the ERP can help minimize business interruptions by having and immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations and priority areas. The ERP also establishes SERVPRO® of Southwest Grand Rapids as your disaster mitigation and restoration provider, giving you access to over 45 years of experience and a System more than 1,700 franchises strong. The ERP is a no-cost assessment; all it requires is little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO® READY App, this information is stored electronically and can be accessed using your mobile device making help just a few clicks away. 

Preparation is the key to making it through any size disaster, whether it is a mall water leak, a large fire or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster. Don’t wait until disaster strikes. Call SERVPRO® of Southwest Grand Rapids at 616-662-9700 to establish your Emergency READY Profile, and be “Ready for whatever happens.”

Advantages of the SERVPRO Emergency READY Profile

  • A no-cost assessment of your facility.
  • A concise profile document containing only the ciriti9cal information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes SERVPRO® of Southwest Grand Rapids as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing work to begin.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Contact us today at 616-662-9700 to schedule your no-cost assessment!

BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP

4/29/2018 (Permalink)

SERVPRO® of Southwest Grand Rapids help turn unsafe environments into clean, safe homes and offices.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Southwest Grand Rapids Professionals also offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO® of Southwest Grand Rapids Professionals are trained to safely and effectively remove bio hazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO® of Southwest Grand Rapids can help with the following issues:

  • Blood borne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson n Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

State and local regulations vary. Contact SERVPRO® of Southwest Grand Rapids at 616-662-9700 today for 24-hour emergency service.

Southwest Grand Rapids, FLOODING CAN HAPPEN ANYWHERE

4/25/2018 (Permalink)

Flooding can happen anywhere. Are you prepared?

According the National Weather Service (NOAA), “Approximately 75% of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United Sates as:

  • Flash Flooding
  • River Flooding
  • Strom Surge and Coastal Inundation from Tropical and Non-Tropical Systems
  • Burns Scars/Debris Flows (Caused by wildfires)
  • Ice/Debris jams
  • Snowmelt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. ON average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic storm water damage happens to your commercial property, SERVPRO® of Southwest Grand Rapids can Help. We help you prepare ahead of time with and Emergency Ready Profile (ERP), or respond to any size disaster to begin clean up and restoration to get you back in business as soon as possible.

SERVPRO® of Southwest Grand Rapids is ready to help make it “Like it never even happened.” Contact us at 616-662-9700.

Restoring Your Southwest Grand Rapids area Commercial Property After A Water Damage Event

3/30/2018 (Permalink)

We are #heretohelp!

Flooding and water damage events at Grand Rapid’s commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Southwest Grand Rapids

SERVPRO of Southwest Grand Rapids specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

ARE YOU PREPARED?

3/5/2018 (Permalink)

Our Emergency Ready Profile puts all your emergency information at the tip of your fingers 24/7.

Are You Prepared? As a member of the Ready Campaign’s National Preparedness Coalition, SERVPRO® is proud to present the following information.

How quickly your company can get back to business after a tornado, fire, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

The following are common sense measures business owners and managers can take to start getting ready. A commitment to begin planning today will help support your employees, customers, the community, the local economy, and even the country. It also protects your business investment and gives your company a better chance for survival. Review the following questions to learn if your company is prepared.

Be Informed

Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency situation?

Develop a Business Continuity Plan Do you know which staff, procedures, and equipment are absolutely necessary to keep operating? Do you have backup plans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if your suppliers are impacted by a disaster? Are you ready for utility disruptions?

Prepare Your Emergency Plan

Do you have an evacuation and shelter in-place plan? Do you have a plan to communicate with employees before, during, and after an incident? Do you have copies of building and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?

Practice the Emergency Plan

Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?

Review Insurance Coverage

Have you reviewed your insurance coverage recently to see if you’re covered in a disaster?

Secure Your Facility and Equipment

Have you secured all the ways people, products, and supplies get into your building? Have you conducted a room-by-room walk-through to determine what can be strapped down?

Improve Cybersecurity

Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your antivirus software? 

Promote Family and Individual Preparedness

Do you encourage employees to have a personal emergency supply kit and a family communication plan?

If you answered “No” to any of these questions, visit ready.gov and learn how to better prepare your business. Or call SERVPRO® of Southwest Grand Rapids at 616-662-9700 and ask to speak to us about the Emergency Ready Plan.